
Note:
please keep the proof of purchase (receipt or invoice) as they are the basis for submitting a complaint and/or return. We also suggest sending back the products in their original packaging. Please send the returned goods to:
Global24 - KARKO
141 Great Bridge Street, West,
B70 0DA Bromwich - UNITED KINGDOM
Differences in clothing dimensions up to 1-2 cm , as well as fabric patterns and colour shades may in fact differ slightly from those seen on individual monitors from photos of the presented products. Therefore, after unpacking, please review or try on the products and if these differences are important to the buyer, please return the products before using them because these differences are not defects that are subject to complaint, i.e. they did not occur after using the goods.
Exchanges
In order to exchange products, it is necessary to send them back at your own expense to the following address:
Global24 - KARKO
141 Great Bridge Street, West,
B70 0DA Bromwich - UNITED KINGDOM
along with the attached information:
- order number
- name, surname and contact phone number
- full shipping address
- model, size and colour of the exchanged products
- account number
A product exchange form is also available on the store's website in the Downloads tab.
Purchased products can be exchanged within 14 days from the date of delivery. When exchanging for a more expensive product, the buyer is obliged to cover the price difference (payment on delivery or bank transfer). It is not possible to exchange goods for a cheaper product.
Exchange is only available for new and unused goods.
We kindly inform you that exchange is possible if we have selected goods (model, colour, size) in stock.
Exchange takes up to 5 days from the date of receipt of the parcel.
Bearing in mind exchange processing time, we suggest not to send returns, complaints and exchanges as payment on delivery.
For additional information on exchanges or returns (withdrawal from the contract), please contact us by phone + 48 12 200 20 50
Note: discount codes can be used for exchanges.
Complaints and returns
Always check that the parcel has not been damaged in transit before accepting it. If the packaging has visible external damage, we recommend refusing to accept the parcel, and then contact us on the phone number: + 48 12 200 20 50.
After the parcel collection amount is settled and and the parcel is received, it is possible to open the parcel in the presence of the courier - in the event of non-compliance, a discrepancy report is drawn up, which is the basis for filing a complaint.
If the purchased goods turn out to have factory defects or are inconsistent with the description, please proceed in accordance with the complaint procedure:
- Return the product to us using the cheapest form of shipping (up to a maximum of PLN15 ), attaching a proof of purchase and a goods return protocol, in which you describe the product data, form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision of the store).
- Within 14 daysof receiving the shipment, we will inform you by e-mail or phone about the outcome of the complaint procedure.
- If the complaint is accepted, we will compensate you for the costs incurred by: sending a new product or refunding the money.
- If the complaint is considered unjustified, we will provide you with a detailed justification of the decision taken and send the claimed product back to you within 14 working daysat our expense.
- Bearing in mind the exchange processing time, we suggest not to send returns, complaints and exchanges as payment on delivery parcels. All financial issues related to returns and complaints are settled by bank transfer to the account provided in the form. We do not refund money in other forms, such as PAYU, PAYPAL, PAYPO or postal order.
If in doubt, please contact us by e-mail: office@2karko.com or by phone: + 48 12 200 20 50. We'll give you tips on how to quickly and easily file a complaint or return.
Return of products
In accordance with the company's policy, the customer has the right to return the goods within 14 calendar days from the date of delivery of the ordered products, without giving reasons as part of the withdrawal from the contract, in accordance with the general rules resulting from the provisions on concluding distance contracts. The ordered goods are to be sent back to the following company address:
Global24 - KARKO
141 Great Bridge Street, West,
B70 0DA Bromwich - UNITED KINGDOM
The return of goods is made by the customer at his own expense, and the company, in accordance with the applicable provisions of law, reimburses the costs of shipping to the customer, however, it is always the lowest delivery cost available at the time of ordering the product on the website. Such an reimbursement of shipping costs shall be due only at the time of withdrawal from the contract and reimbursement of the entire order.
The returned product must not bear traces of use - each item must be complete and the goods delivered unchanged. The customer is responsible for reducing the value of the Goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Goods.
If you want to return the product:
- Send the purchased product back intact (if the order consists of several items - send only the ones that do not meet your expectations).
- Attach the proof of purchase to the parcel and this goods return protocol, in which you state the return of the product, as well as the account number to which the refund will be transferred.
- Within 5 working daysof the receipt of your shipment, we will check the condition of the returned product (for any signs of use, damage or modification).
- If we do not notice any signs of the above mentioned, we will send information about the positive consideration of the product return to your e-mail address and refund the money within 14 days (from the date of receipt of the parcel) to the attached account number.
- Bearing in mind the return processing time, we suggest not to send returns, complaints and exchanges as payment on delivery parcels. All financial issues related to returns and complaints are settled by bank transfer to the account provided in the form. We do not refund money in other forms, such as PAYU, PAYPAL, or postal order). The costs of refund to a foreign bank account are borne by the Customer.
- PLEASE NOTE!!! Due to the nature of the product and hygienic aspects, underwear is not subject to exchanges and returns, so please bear that in mind when shopping.
PLEASE NOTE! Only products with an intact seal and label are subject to return. Any damage to the seal: tearing, slitting, etc. results in the rejection of the return, exchange or complaint.
If your product return is rejected (due to damage to the product or signs of use), we will inform you to the indicated e-mail address about the rejection of the product return. Within 7 working days, we will send the product back to the indicated return address, covering the cost of shipping.
Differences in the dimensions of clothes up to 1 cm and resulting from the production process and fabric patterns may slightly differ from the table provided on the website and photos of the presented products, so please, after unpacking, review and try the products on and if these differences are important to the buyer, please return the goods before using them because they are not defects that are subject to complaint, i.e. they did not occur after using the goods.
Note: Any complaint or return of goods should be accompanied by a goods return protocol. Below you will find templates of the protocol in PDF and MS Word format:
Note: If you want an exchange, please contact: office@2karko.com