Below there are the answers to the most frequently asked questions about shopping in our store, which we have prepared.

Click on the question you are interested in:

• How to check product availability?
• How to check the status of an order?
• How long will I wait for the package?
• What forms of delivery are there?
• How much will I pay for the delivery?
• How to pay for the order?
• What are discount vouchers?
• Can I get a VAT invoice?
• How to change my order?
• I placed an incorrect order. How to cancel it?
• Where is my package?
• I have a problem with an ordered product. What now?
• Can I return the purchased product?

How to check product availability?

Each product has information about its availability in the store:

• Out of stock - currently 0 pieces in stock; if you are very interested in this product, let us know by email: office@2karko.com or by phone: + 48 12 200 20 50
• Low stock – last pieces of a given product are still available, you need to hurrying with the purchase!
• Medium stock – we have at least a few/dozen pieces
• High stock – we have enough product in stock to handle multiple orders

How to check the status of an order?

We will send information about the progress of your order to your e-mail address. In addition, after logging in to your account, you will have access to all information about your current and already completed orders: status, contents, addresses provided, etc.

How long will I wait for the package?

Immediately after placing your order, you will receive an e-mail with a link that you must click to confirm the order - then we start the process of its implementation. Information on the status of your order will be sent to your email address on an ongoing basis.

Package reception date = dispatch date + delivery time

The dispatch date depends on the availability of products and the selected payment method, while the delivery time depends on the method of delivery you select.

» detailed description of order implementation

What forms of delivery are there?

The only form of delivery is the courier company DPD.

»  a detailed description of the forms of delivery

How much will I pay for the delivery?

The total cost of the order delivery will be known after adding products to the basket and selecting the payment method you are interested in - you will see the exact amount to be paid in the summary.  

» detailed delivery price list

How to pay for the order?

Depending on the value of the order, the selected method of delivery and your own preferences, you can choose one of the following payment methods:

• PayPal payment,
• traditional transfer

» a detailed description of the payment methods

What are discount vouchers?

In many promotional campaigns, we offer our customers discount vouchers. They have the form of codes that should be entered in the basket, in the appropriate field. This will convert the amount to be paid taking into account the discount. 

Remember that most discount codes have an expiry date. After its expiry, the discount code is no longer active - it will not result in granting a specific discount. 

Can I get a VAT invoice?

Yes, you can receive a VAT invoice for products purchased in our store. To this end, when placing an order, in the form with your data, select the "company" option and provide the invoice data. Information on the willingness to receive a VAT invoice should be included in the Comments ("Additional information" section). If the delivery address is different than the invoice data, select the "different delivery address" option in the form and enter the address to which the order is to be sent.

The date of issue of the VAT invoice is your order dispatch date. This date cannot be changed.

If you have a European VAT ID number and need an invoice without VAT, it is of course possible. The process is similar to issuing a VAT invoice.

How to change my order?

You can only modify your orders until they are confirmed. As soon as the order is confirmed and sent for processing, which is automatic, modification is no longer possible. For any modification of your order (change of address, adding a product to the order, changing the method of payment or delivery), contact us as soon as possible - preferably by phone: + 48 12 200 20 50.

I placed an incorrect order. How to cancel it?

You can only cancel your orders until they are confirmed. As soon as the order is confirmed and sent for processing, which is automatic, the cancellation is not possible. To cancel an order, contact us as soon as possible - preferably by phone: + 48 12 200 20 50.

Where is my package?

Wybierając opcję dostawy poprzez kuriera, w wiadomości e-mail otrzymasz numer listu przewozowego oraz link do strony, na której możesz na bieżąco śledzić położenie Twojej przesyłki. Link ten również jest widoczny dla zarejestrowanych klientów sklepu, w podglądzie szczegółów złożonego zamówienia, w kolumnie Przesyłka.

I have a problem with an ordered product. What now?

Before accepting the package, always check that it has not been damaged in transit. If the packaging has visible external damage, we advise that you refuse delivery of the package and then contact us by phone + 48 12 200 20 50.

If the purchased product turns out to be defective, please contact our hotline, we will arrange a solution to the problem: + 48 12 200 20 50.

Can I return the purchased product?

Yes, in accordance with the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended), you have the right to return the order purchased in the online store within 14 days from the date of receipt of the shipment without giving a reason. Such goods, however, must not bear traces of use, must not be destroyed or damaged, must be in the original packaging with its entire content and the receipt.

»  a description of complaints and returns